We’re a small team. We read every message.

Email support@proofrows.com with:

• What you were trying to do (upload a statement, export CSV, etc.)
• What you saw instead (error message, blank screen, wrong data)
• The statement ID or client name if relevant (from the URL is fine)
• A screenshot if you can

Please do not attach the source PDF unless we ask — it’s already in your private storage and we can pull it from there with your permission.

• Text and scanned PDFs. Scanned or image-only statements are read with built-in OCR; rough scans get lower per-row confidence and are flagged for review.
• Export formats. CSV, QuickBooks-ready CSV, Xero bank-import CSV, XLSX workbooks, QuickBooks .qbo (Web Connect), and generic OFX all work today — pick the file your import wizard expects.
• Statement size. Up to 25 MB and ~100 pages per upload. Most monthly statements are well under that.
• Team seats by plan. Starter is single-user; the Firm and Cleanup Pro plans include multi-user seats (3 and 10) — see the pricing page.
• Confidence is best-effort. Review every row before you trust an export. The validation page surfaces duplicates, low-confidence rows, and balance mismatches.

• Privacy policy — what we store, where it lives, how to delete it.
• Terms of service — what the service covers and what it doesn’t.
• In-app: Settings → Account for password and account deletion.

If something is broken or surprising, the best thing you can send us is a short note: “I tried X, expected Y, saw Z.” Include the time roughly and we can find the request in logs.

Security issues: please email privacy@proofrows.com rather than posting them anywhere public, and we’ll respond same day.